Employee Satisfaction Survey Template Start now

This employee satisfaction survey template helps you measure employee happiness. Questions pertaining to compensation, benefits, job role, and interpersonal work relationships all help determine employee satisfaction. This survey should be run annually or semiannually to help establish benchmarks.

Number of questions: 10

The most obvious benefit of high employee satisfaction levels is reduced turnover. A small northeastern lodging company, with about 700 employees, did a study on employee satisfaction. The lodging company in 2002 had a turnover rate of 89%.

They decided to implement large sale trainings to give managers and employees better skills in dealing with customers and running the business. In 2003 they measured satisfaction again, and the numbers significantly increased, by a weight average of .23 points. Turnover rates were reduced to 56.7%. Turnover can be a significant cost for any organization; limiting this is important for profitability.

In addition to reducing turnover, higher satisfaction can also help foster better employee engagement. The more satisfied your employees are, the more likely they are to buy into the company's mission and help support their goals, which is part of employee engagement.

Employee engagement and employee satisfaction are often used interchangeably, sometimes unknowingly. Employee engagement and satisfaction help paint the picture of how an employee views their job, but in different ways. For this reason, on all employee survey templates, we included questions related to employee satisfaction and engagement on this template. Unwanted questions can be easily deleted.

This is the emotional commitment the employee has to the organization and its overall goals. Better engagement means increased productivity, deceased turnover, and helps foster positive customer interactions. Here are common questions related to engagement:

• I would recommend this company - This question can be asked via a Net Promoter Score. While it's not an in-depth question, the single score this question gives you, is a high level overview of engagement and can be benchmarked in your organization.
• I can see myself growing with this company - If an employee feels valued and connected to the company, they will want to stay, grow, and help contribute.
• This company motivates me - Motivation can be provided by leadership or the organizations mission. Motivated employees feel connected to their jobs.
• I have the tools to do my job - This question can be expanded to ask about specific material such as need software, needed trainings, or other tools required for the job.
• My job role is clearly defined - Engaged employees have clear role, and understand how their role drives the company forward.
• I receive recognition for good work - Employees who receive little recognition will likely become less motivated.
• What I would like to help improve - Employees that are able to take leads on improvements to drive the company forward display high levels of engagement.

This is how satisfied or content employees are with their job, their employee experience, and the organization as a whole. Common measures of satisfaction include compensation, benefits, and work relationships. Here are common questions related to satisfaction:

• I am satisfied with my overall compensation - This question could be expanded to include benefits. Compensation and benefits are one of the biggest driving factors in satisfaction.
• I have a good relationship with my supervisor - A good relationship with a manager indicates leadership values communication.
• I feel like I can count on my peers - Positive relationships with co-workers creates a good working environment.

• Use the anonymous link to collect responses. Large organizations can take advantage of k-anonymity, which helps spot hidden relationships in your data.
• Send this survey out at least annually to establish internal benchmark. You can use the same survey, but add a custom data tag to the link, that way results can be compared over time. If you need help with this, please contact us.
• The Net Promoter Score question that is included, will help give your organization one score to keep track of to gauge overall employee happiness. Short Net Promoter Score surveys could be sent out monthly, enabling management to monitor the scores over time, and address problem areas in real time.
• The survey report can easily be shared with one click. The report can be sent to different reginal mangers, stakeholders etc.
• Avoid using too many business terms. Keep the wording short and simple.

The Net Promoter Score (NPS) question data will be displayed in a simple gauge chart, display the Net Promoter Score inside. Below the chart, the distribution of Promoters (0-6), Passives (7-8), and Promoters (9,10) will be shown. This number can be thought of as a simple gauge of employee satisfaction. This number can be included in presentations and employee townhalls.

Employee NPS Score

The Net Promoter Score can be segmented by business unit or region with a simple bar chart and table. This will help identify any problem areas like a certain region that may have a disproportionate share of unhappy employees. In this example below, you can see the Net Promoter Score is lower for employees in department two.

Employee NPS Score by Department

Other question types can also be segmented out by region. Those questions will include a simple bar chart and data table. Question types like a Matirx will be displayed as a table for each criteria. In the example below we can see the results of a matrix question asking for compensation satisfaction. "Dept 1" seems to more satisfied overall than "Dept 2".

We're here to help! We can help you get setup with the anonymous link, adding meta data to the survey URL or email invinations. We can help pull data from your HR system, and even draft a survey for you. Our team can also walk you through the results, and create custom reports as needed. If your confused about whether to measure employee engagement or employee satisfaction we can help clarify as well, and even design a custom survey that is tailor to your organization. contact us!